Free Tempered Glass

1. How do I know that my order is confirmed?

You will receive a confirmation e-mail and a call once you place an order. This will include details such as your estimated delivery time and order number.

2. Can I modify my order after placing it?

We can accommodate changes only if your order has not yet been dispatched. To modify your order within 24 hours of placement, please e-mail us at supportcasecosmo@gmail.com, call or WhatsApp +91 90416 99403

• To add items: Once dispatched, you cannot add new items; you may place a new order for additional products.
  
• To remove items: Contact customer support to cancel the existing order and place a new one with the desired items.
  

3. How can I track my order?

After dispatch, you will receive an email with your shipment details, including the AWB/tracking number and the courier company’s name.

• Track directly on the courier’s website using the AWB number.
  
• Or track your order on our website under “Order Status.”
  
  
• For assistance, e-mail supportcasecosmo@gmail.com, call or WhatsApp +91 90416 99403

4. Are there any shipping charges?

Shipping costs depend on your location, delivery option, product dimensions, and total weight. The applicable shipping fee is displayed on the payment confirmation screen before you complete your order.

5. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available for an additional ₹99 (no cashback, no free gift). For the best deal, we recommend choosing an online payment method.

6. What are the different ways I can place an order?

• Online: Via our website’s shopping cart.
  
• E-mail: Send your order details to supportcasecosmo@gmail.com
  
• Phone: Call us at +91 90416 99403
   When ordering via e-mail or phone, please provide:
  
• Full name
  
• Complete shipping address (with PIN code)
  
• E-mail address
  
• Product name and quantity
  
• Phone number
  

7. How long does delivery take?

We dispatch orders within 2 business hours of confirmation. Delivery typically takes 5–6 business days. Please allow extra time for remote areas or unexpected weather conditions.

8. Can I use a different billing and shipping address?

Yes, you can specify separate billing and shipping addresses at checkout.

9. How can I contact customer support?

• E-mail: supportcasecosmo@gmail.com
  
• Phone: +91 90416 99403 (10:00 AM – 5:00 PM)
  

10. Can I request expedited (priority) delivery?

Expedited delivery options vary by region. To check availability or request priority dispatch, please call our customer support team.

11. Why is my shipment delayed?

Although we aim for 5–6 business days, delays can occur due to:

• Remote delivery locations
  
• Unforeseen weather or logistical issues
  

Rest assured, we monitor all shipments and will update you promptly.

12. How can I pay for my order?

We offer secure payments via:

• CC Avenue
  
• Razorpay
  
• PayTM
  

Choose the option that suits you right during the checkout process.

13. How do I cancel my order?

You can cancel your order in three ways:

1. E-mail: Send “Cancel My Order” to supportcasecosmo@gmail.com
   
2. Confirmation Call: Inform us during the pre-dispatch confirmation call.
   
3. Phone: Call customer support at +91 90416 99403 (10:00 AM – 5:00 PM).

☑️ Free shipping on prepaid Orders.

☑️ Rs.99 COD charges on COD orders

 Estimated Shipping Time

🛫 North India - 3-5 Business Days

🛫 South India - 5-7 Business Days

🛫 North East - 5-8 Business Days

🛫 West India - 5-7 Business Days

At CaseCosmo, we completely understand that sometimes you may change your mind after placing an order.

That’s why we offer a simple and flexible 24-hour cancellation window to make sure you have complete peace of mind.

If you wish to cancel your order, please reach out to us at supportcasecosmo@gmail.com within 24 hours of placing your order or before you receive the “Order Dispatched” message from our team.
Once your cancellation request is received, our team will review the order status and confirm whether it can be cancelled.

If the order has not yet been shipped, we will process your cancellation immediately and initiate a full refund to your original payment method.
Refunds are typically processed within 3–5 business days, depending on your payment provider or bank.

However, if your order has already been dispatched or handed over to the courier partner, we won’t be able to cancel it at that stage since it’s already in transit. In such cases, you can follow our Refund & Exchange Policy once the product is delivered.

We strongly encourage customers to double-check all details (device model, address, and contact number) before confirming the purchase to avoid the need for cancellation later.

Your satisfaction matters to us, and we’re always here to help you with any concerns.
If you have questions about your order status or need help initiating a cancellation, please don’t hesitate to contact us at supportcasecosmo@gmail.com or Call +91 90416 99403